An often overlooked tool in troubleshooting FileMaker issues is the FileMaker Knowledge base ( http://filemaker.custhelp.com ). The knowledge base is where FileMaker publishes articles for all known technical issues regarding its products, as well as some very useful how to articles such as Finding Duplicate Records, Formatting Phone Numbers or Performing a Silent Install

Along with the Knowledge Base, FileMaker also has its own forum ( http://forum-en.filemaker.com/ ) where FileMaker technical support and other experts will give advice on issues.

I encourage everyone who is attempting to troubleshoot a FileMaker issue to check out these resources first. A puzzling problem is often not a unique problem and a few minutes searching can save hours of headaches and troubleshooting.